DOCUMENT:Q185489 09-AUG-2001 [winnt] TITLE :WinNT HP DJ600 Plotter Driver Requires Plotter Firmware 3.40 PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you print to a Hewlett-Packard DJ600 plotter, output is reversed or contains scrambled images. CAUSE ===== The plotter firmware required for this printer is revision 3.40. Previous versions do not work with the Windows NT driver. Because this is an older plotter, users may not be aware of the updated firmware. RESOLUTION ========== To obtain the updated firmware, contact Hewlett-Packard Technical Support or your local Hewlett-Packard reseller and request the following firmware update: Part number (U.S. only); match with your model: HP PN C2847-600889 HP PN C2848-600889 MORE INFORMATION ================ For information about how to contact Hewlett-Packard, query in the Knowledge Base for one of the following articles: ARTICLE-ID: Q65416 TITLE : Hardware and Software Third-Party Vendor Contact List, A-K ARTICLE-ID: Q60781 TITLE : Hardware and Software Third-Party Vendor Contact List, L-P ARTICLE-ID: Q60782 TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. Additional query words: garbage character characters print printing plot plotters designjet ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : WinNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.