DOCUMENT:Q183693 10-AUG-2001 [winnt] TITLE :Cannot Choose Custom Forms on HP III and HP 4 Family Printers PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you create a custom form that is within the paper size range of a Hewlett-Packard (HP) LaserJet III or 4 family printer, the form is unavailable for the Form to Tray Assignment option on the Device Settings tab for the logical printer. CAUSE ===== The Microsoft-provided HP III and 4 family of printer drivers does not support the use of custom paper sizes. STATUS ====== Microsoft has confirmed this to be by design. MORE INFORMATION ================ To reproduce the problem, follow these steps: 1. Click Start, point to Setting, and then click Printers. 2. On the File menu, click Server Properties. 3. On the Forms tab, click Create New Form and change the Form Description to Test Form. 4. Type the following dimensions: Paper Size ---------- Width = 8.50in Height = 10.00in 5. Click OK. 6. Right-click the HP III or 4 family printer and select Properties. 7. Click the Device Settings tab and select any paper tray under Form to Tray Assignment. When scrolling through the list of available forms, Test Form will not be listed. For more information on creating custom forms, please see the following Microsoft Knowledge Base article: ARTICLE-ID: Q157172 TITLE : How to Create Custom Forms in Windows NT 4.0 The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: available area hp 4 hp4 hp4si hp4simx hpiii missing supplied ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 Version : WinNT:4.0 Issue type : kbprb Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.