DOCUMENT:Q181546  09-AUG-2001  [winnt]
TITLE   :RAS Error 718 When Using Motorola ISDN BitSURFR Pro EZ
PRODUCT :Microsoft Windows NT
PROD/VER:WinNT:4.0
OPER/SYS:
KEYWORDS:kb3rdparty kberrmsg kbnetwork

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you dial from a computer running Windows NT and using the Motorola ISDN
BitSURFR Pro EZ in a Windows NT Remote Access Service (RAS) server, you may
receive the following error message:

   Error 718 - Timeout while waiting for valid response from remote peer

RESOLUTION
==========

To resolve this issue, you will need to modify the initialization string being
sent to the BitSURFR Pro EZ. Use the following steps:

1. Click Start, point to Settings, and click Control Panel.

2. Double-click Modems, select BitSURFR Pro EZ ISDN, and click Properties.

3. Click the Connection tab and click Advanced.

4. In the Extra settings field, type the following:

   AT%A2=95@M2=M

5. In the Advanced Connection Settings dialog box, click OK.

6. In the BitSURFR Pro EZ ISDN Properties dialog box, click OK.

7. In the Modems Properties dialog box, click Close.


The Motorola ISDN BitSURFR Pro EZ modem is manufactured by Motorola, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.

For information about how to contact Motorola, query in the Knowledge Base for
one of the following articles:

   ARTICLE-ID: Q65416
   TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

======================================================================
Keywords          : kb3rdparty kberrmsg kbnetwork 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.