DOCUMENT:Q180869 14-MAR-2000 [sna] TITLE :Unable to Start Print Sessions Until Print Service Restarted PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0 OPER/SYS: KEYWORDS:kbbuglist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Print sessions defined in the SNA Server Print Service may go to an Inactive or Pending state requiring the print server be restarted to reactivate the sessions. This may occur with both LU1 and LU3 printing. The SNA Server Print Server may send a badly formatted Open PLU Response to the SNA Server service that the SNA Server will reject. CAUSE ===== An uninitialized field in the SNA Server Print Service could cause the sending of a badly formatted OPEN PLU RSP to the SNA Server service, which logs an error and rejects it. This causes the print session to fail to activate. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server version 3.0, 3.0 Service Pack 1 (SP1), 3.0 SP2, and 4.0. This problem was corrected in the latest SNA Server versions 3.0 and 4.0 U.S. Service Packs. For information on obtaining these Service Packs, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: ====================================================================== Keywords : kbbuglist Technology : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ400 kbSNAServ300SP1 kbSNAServ300SP2 Version : WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.