DOCUMENT:Q180792  14-MAR-2000  [sna]
TITLE   :Print Server Logs Event 4103 as a Stop Event
PRODUCT :Microsoft SNA Server
PROD/VER:WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0
OPER/SYS:
KEYWORDS:kbbuglist

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The information in this article applies to:

 - Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 4.0 
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SYMPTOMS
========

The SNA Print service may log the following events in the Windows NT Event
Viewer Application log when it receives control codes from an AS/400 that it
does not support:

   Event ID: 4103
   Source: PPV5250
   Description: The print server does not support the control code 0xC8
   (Set Graphic Error Action).

   Event ID: 4103
   Source: PPV5250
   Description: The print server does not support the control code 0xD1
   (Set Graphic Character Set).

These events are logged as Stop events by the print service, even though they are
not an indication of a serious problem. The print service simply ignores these
control codes if they are contained in an AS/400 print job.

CAUSE
=====

Event ID 4103 is being logged as a serious stop error rather than a lower
priority informational event.

STATUS
======

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0
SP1, 3.0 SP2, and 4.0.

This problem was corrected in the latest SNA Server versions 3.0 and 4.0 U.S.
Service Packs. For information on obtaining these Service Packs, query on the
following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

MORE INFORMATION
================

Event 4103 has been modified to give additional information to assist in
troubleshooting.

Additional query words:

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Keywords          :  kbbuglist
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ400 kbSNAServ300SP1 kbSNAServ300SP2
Version           : WINDOWS:3.0,3.0 SP1,3.0 SP2,4.0
Issue type        : kbbug
Solution Type     : kbfix

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