DOCUMENT:Q180531 01-FEB-1999 [winnt] TITLE :Error Message Removing Microsoft Exchange or Proxy Server PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0,4.0a OPER/SYS: KEYWORDS:kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft BackOffice Small Business Server versions 4.0, 4.0a ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to remove Proxy Server or Microsoft Exchange using the Add/Remove Programs tool in Control Panel, you may receive one of the following error messages: - An error occurred while trying to remove Microsoft Exchange. Uninstallation has been canceled. - An error occurred while trying to remove Proxy Server. Uninstallation has been canceled. CAUSE ===== This behavior can occur if Small Business Server CD-ROM 1 is not inserted in the CD-ROM drive. The Add/Remove Programs tool calls the Setup program on the CD-ROM. If the CD-ROM is not inserted, you receive the error message. RESOLUTION ========== Insert Small Business Server CD-ROM 1 and try to remove the program again. STATUS ====== Microsoft has confirmed this to be a problem in BackOffice Small Business Server versions 4.0 and 4.0a. Additional query words: un-install ====================================================================== Keywords : kbsetup Technology : kbAudDeveloper kbSBServSearch kbSBServ400 kbSBServ400a Version : WinNT:4.0,4.0a Issue type : kbbug Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.