DOCUMENT:Q177564 13-JUN-2001 [sna] TITLE :TN3270 Server Access Violation in SRSGetSpecificResource PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:2.11,2.11 SP1,2.11 SP2,3.0,3.0 SP1,3.0 SP2 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 2.11, 2.11 SP1, 2.11 SP2, 3.0, 3.0 SP1, 3.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== The TN3270 service may unexpectedly stop responding, causing all attached TN3270 client users to lose their sessions. When this occurs, an \drwtsn32.log file may be created, indicating a "FAULT" in the following routine: FramePtr RetAddr Param1 Param2 Param3 Function Name 0c74fc94 0011c0e2 0bf62c18 0bf64382 0bf643d4 TN3SERVR!SRSGetSpecificResource+0x28e The TN3270 service must be restarted to recover. CAUSE ===== This TN3270 failure can occur if an LUA Pool (with an active session) is deleted from the configuration file. Further attempts to access the pool will lead to a TN3270 access violation. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server version 2.11 (including SP1 and SP2) and 3.0 (including SP1 and SP2). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K A supported fix for SNA Server version 2.11 is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. Additional query words: ====================================================================== Keywords : kbnetwork Technology : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ211 kbSNAServ211SP1 kbSNAServ211SP2 kbSNAServ300SP1 kbSNAServ300SP2 Version : WINDOWS:2.11,2.11 SP1,2.11 SP2,3.0,3.0 SP1,3.0 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.