DOCUMENT:Q177410 10-AUG-2001 [winnt] TITLE :No IGMP Packets Received When Using Starlight Software PRODUCT :Microsoft Windows NT PROD/VER:WinNT:3.5,3.51 OPER/SYS: KEYWORDS:kb3rdparty kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== You are using Starlight Networks Software to provide multimedia and video solutions to your intranets. While your Windows 95 clients receive Internet Group Management Protocol (IGMP) datagrams successfully, your Windows NT clients do not. For more information regarding IGMP, see the following article in the Microsoft Knowledge base: ARTICLE-ID: Q135679 TITLE : IGMP Group members Do Not Respond to IGMP Group Query Frames RESOLUTION ========== To resolve this problem, please contact Starlight Network Technical Support. For more information, see the following Web site: www.starlight.com NOTE: Because web sites are constantly updated, the site address may change without notice. If this occurs, please contact the manufacturer directly. For information about how to contact Starlight Networks, query in the Knowledge Base for one of the following articles: ARTICLE-ID: Q65416 TITLE : Hardware and Software Third-Party Vendor Contact List, A-K ARTICLE-ID: Q60781 TITLE : Hardware and Software Third-Party Vendor Contact List, L-P ARTICLE-ID: Q60782 TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z Starlight Networks Software is manufactured by Starlight Networks, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: multicast ====================================================================== Keywords : kb3rdparty kbnetwork Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : WinNT:3.5,3.51 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.