DOCUMENT:Q176963 09-AUG-2001 [winnt] TITLE :"Tape Drive Error Detected" Error Message with Tecmar Tape Drive PRODUCT :Microsoft Windows NT PROD/VER:3.51 OPER/SYS: KEYWORDS:kberrmsg kbhw kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.51 - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start Windows NT Backup on a computer with a Tecmar Technologies 3800 DAT tape device, you may receive the following error message: Tape Drive Error Detected. A tape device has been detected, and the tape driver started. However, the tape device is not responding. Check that tape device power is on and cables are properly connected. CAUSE ===== This error message can occur if you do not have a tape in the tape drive when you start Windows NT Backup. RESOLUTION ========== To resolve this issue, use either of the following methods: - Insert a tape into the tape drive before you start Windows NT Backup. - Contact Tecmar Technologies to inquire about a possible firmware update to address this issue. MORE INFORMATION ================ For additional information about this issue, please see the following articles in the Microsoft Knowledge Base: ARTICLE-ID: Q170522 TITLED : Old Firmware on Tape Drives Can Cause Tape Device Errors ARTICLE-ID: Q162972 TITLED : Troubleshooting Tape Backup Issues in Windows NT Additional query words: techmar ====================================================================== Keywords : kberrmsg kbhw kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : 3.51 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.