DOCUMENT:Q174781 07-MAY-1999 [iis] TITLE :Key Storage File Invalid Msg. When Try to Recover a Certificate PRODUCT :Internet Information Server PROD/VER:3.00 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server 3.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to install or reinstall a certificate, you will get the following error message: Key storage file is invalid. CAUSE ===== When a certificate is installed on Internet Information Server (IIS), both an .Req (certificate request) file and a number of encrypted registry entries are created for the key pair. When you try to replace a certificate by just putting the .Req file back in place, you will get the above error message. It is necessary to have a backup of the complete private key and the request file to successfully reinstall the certificate. In order to successfully reinstall a certificate, a current and complete back up of the registry or a full certificate backup from within Key Manager is required. WORKAROUND ========== To back up a certificate from within Key Manager, click Key, select Export File, then select Backup. This will generate a warning screen and then allow a complete certificate back up to be made. NOTE: The warning concerns the possibility that if someone else gets a copy of the complete certificate, they will be able to "spoof" or mimic the legitimate site. Appropriate security measures must be taken to ensure that the copy of the complete certificate is not available to non-authorized users. ====================================================================== Keywords : kberrmsg Technology : kbiisSearch kbiis300 Version : 3.00 Hardware : ALPHA x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 1999.