DOCUMENT:Q173540 09-AUG-2001 [winnt] TITLE :ATI Mach32 Video Card Needs New Driver After Upgrade PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kb3rdparty kbhw kbsetup kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you upgrade a system from Windows NT 3.51 to Windows NT 4.0, the Settings window in Display Properties comes up and prompts you to install a new driver every time the system restarts. If the system is restarted from the Default option in Boot.ini (which is the first entry), the Display Properties screen reappears. If the system is restarted in VGA mode, there is no message. CAUSE ===== The upgrade process could not determine the correct video driver to install. You must upgrade the video driver manually. WORKAROUND ========== To manually install the correct driver: 1. In Control Panel, double-click Display, and then click the Settings tab. 2. Click the Display Type button, and then click the Change button. 3. Select ATI Technologies in the Manufacturers menu. 4. Select ATI Technologies 8514 ULTRA in the Display menu. 5. Install the drivers. ====================================================================== Keywords : kb3rdparty kbhw kbsetup kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : WinNT:4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.