DOCUMENT:Q173368 10-AUG-2001 [winnt] TITLE :ATI Mach64GX/CT Chipsets May Hang System during Display Test PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Windows NT setup may stop responding (hang) while performing the video adapter test on a system containing an ATI 2 MB or 4 MB SGRAM video card that uses the ATI Mach64 GX/CT chipset. The system will hang on the display adapter test with a black screen and the only way to continue setup is to reset the system. Some Gateway2000 G6-200 systems ship with these display adapters installed. CAUSE ===== Windows NT setup detects the card as an ATI-compatible adapter and installs a video driver which is incompatible with this card. RESOLUTION ========== During Windows NT setup, click Cancel when you are asked to perform the video test, then click Cancel again to close the Display properties page. This will force setup to load the Standard VGA driver. After Windows NT is completely installed, you can then load the proper driver from ATI by going to their Web site and downloading the Windows NT drivers for the chipset. -OR- If installing Windows NT on a Gateway computer, use the display driver located on the Gateway system CD in the Winntdrv\Display\Atigt\Nt40\Ati directory. In the Control Panel Display tool, click the Settings tab, click display type, click Have Disk, then select the "ATI Graphics expression PCI adapter" driver. MORE INFORMATION ================ For information about how to contact ATI Technologies, query in the Knowledge Base for one of the following articles: ARTICLE-ID: Q65416 TITLE : Hardware and Software Third-Party Vendor Contact List, A-K ARTICLE-ID: Q60781 TITLE : Hardware and Software Third-Party Vendor Contact List, L-P ARTICLE-ID: Q60782 TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. ====================================================================== Keywords : kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : WinNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.