DOCUMENT:Q172613 10-AUG-2001 [crossnet] TITLE :Errors Connecting Through RAS When Password Expires PRODUCT :Windows for Workgroups and Windows NT Networking Issues PROD/VER:WINDOWS:95; winnt:3.51,4.0 OPER/SYS: KEYWORDS:kberrmsg kbnetwork kbWinNT400sp4fix dun win95 kbDialUp ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.51, 4.0 - Microsoft Windows for Workgroups - Microsoft Windows 95 - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to connect to a Windows NT Remote Access Service (RAS) server, you may experience one of the following problems: Windows 95 Dial-Up Networking (DUN) Client ------------------------------------------ You may be prompted to change your password and/or you may receive the following error: The computer you have dialed in to has denied access because the username and/or password is invalid on the domain. This is not to be confused with the error: Password has expired. Contact your network administrator. For additional information, please see the following article in the Microsoft Knowledge Base: ARTICLE-ID: Q139617 TITLE : Windows 95 Disconnects Attempting to Connect to Windows NT RAS Windows for Workgroups 3.11 RAS Client -------------------------------------- You may receive the following error: Error 649: The Account does not have Remote Access permission. The above problems only occur if all of the following conditions are met: - Your Windows NT domain account is configured to expire passwords or you enable the Change Password at Next Logon option in User Manager for Domains. - The RAS Server is running Windows NT configured as a member server and is participating in a domain. - Your user account is not in the RAS server's local user account security (SAM) database, but only in the domain database. RESOLUTION ========== To resolve this issue, you will need to use one of the following methods, depending on the version of Windows NT Server that is operating as your RAS server: Windows NT Server 3.51 ---------------------- - If you want to expire passwords or use the Change Password at Next Logon option, you will need to move your RAS server to a Windows NT computer that is configured as a domain controller. -or- - Do not use password expirations. Windows NT Server 4.0 --------------------- To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base: Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4. Additional query words: ====================================================================== Keywords : kberrmsg kbnetwork kbWinNT400sp4fix dun win95 kbDialUp Technology : kbWinNTsearch kbWinNT351search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbNTTermServ400 kbNTTermServSearch kbWinNTS351search kbAudDeveloper kbWin95search kbWFWSearch kbZNotKeyword3 Version : WINDOWS:95; winnt:3.51,4.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.