DOCUMENT:Q172434 02-APR-2000 [sna] TITLE :Manager Displays Wrong Values for 802.2 T1 and Ti Timer Ticks PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:3.0,3.0 SP1 OPER/SYS: KEYWORDS:kbnetwork kbui ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 3.0, 3.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== In SNA Server Manager, the 802.2 DLC tab of the DLC Connection Properties dialog box reports incorrect values for T1 and Ti timer ticks. The drop-down list box should report the following: Ticks T1 T2 Ti ------------------------------ 1 200 ms 40 ms 1 s 2 400 ms 80 ms 2 s 3 600 ms 120 ms 3 s 4 800 ms 160 ms 4 s 5 1 s 200 ms 5 s 6 1 s 400 ms 5 s 7 2 s 800 ms 10 s 8 3 s 1200 ms 15 s 9 4 s 1600 ms 20 s 10 5 s 2000 ms 25 s Instead of that, the following is reported: Ticks T1 T2 Ti ------------------------------ 1 200 ms 40 ms 1 s 2 400 ms 80 ms 2 s 3 600 ms 120 ms 3 s 4 800 ms 160 ms 4 s 5 1 s 200 ms 5 s 6 2 s 400 ms 10 s 7 3 s 800 ms 15 s 8 4 s 1200 ms 20 s 9 5 s 1600 ms 25 s 0 2000 ms 30 s If an SNA Server administrator wanted to set the T1 timer to 5s, he or she would select 9 ticks. This will be interpreted as 4s by the DLC layer, which is not the administrator's expectation. Also, for T2 and Ti, the Ticks value 10 appears as 0; the leading digit (1) is truncated. CAUSE ===== This was due to a mismatch on the table where timer tick values were associated with a text string indicating the corresponding amount of time. WORKAROUND ========== To work around this problem, do one of the following: - Use the Snacfg.exe command line tool -OR- - Set (tick + 1) for T1 and Ti ticks greater than 5 when using SNA Explorer. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server versions 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K MORE INFORMATION ================ With the fix applied, the table is updated so the text strings now indicate the real amount of time for each of the 10 T1, T2, and Ti timer Ticks, as shown on the first table above. Additional query words: ====================================================================== Keywords : kbnetwork kbui Technology : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ300SP1 Version : WINDOWS:3.0,3.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.