DOCUMENT:Q172009 09-AUG-2001 [winnt] TITLE :WINS Server Experiences Slow Performance PRODUCT :Microsoft Windows NT PROD/VER:WinNT:3.5,4.0 OPER/SYS: KEYWORDS:kb3rdparty kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.51, 4.0 - Microsoft Windows NT Server versions 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== You have network clients using Cheyenne's ArcServe client and your Windows Internet Name Service (WINS) server on your network may stop responding to all name queries. The network clients have both a primary and secondary WINS server specified in their TCP/IP properties. CAUSE ===== Cheyenne ArcServe has a feature known as Auto Discovery mode, that allows the software to discover all clients on the network. Unfortunately, the Auto Discovery mode causes enormous amounts of queries against the primary and secondary WINS servers. RESOLUTION ========== WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. To resolve this issue, you will need to edit the registry using the following steps: 1. Start Registry Editor (Regedt32.exe) and select the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Cheyenne\ARCserve\CurrentVersion \ServerRecord 2. Click BCastType, from the Edit menu, click DWORD. 3. Type 0, and then click OK. 4. Close Registry Editor and restart the computer. MORE INFORMATION ================ For information about how to contact Cheyenne, query in the Microsoft Knowledge Base for the following article: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K ARCServe is manufactured by Cheyenne, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: backup degraded poor ====================================================================== Keywords : kb3rdparty kbnetwork Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search Version : WinNT:3.5,4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.