DOCUMENT:Q171777 09-AUG-2001 [winnt] TITLE :Getadmin.exe Causes a STOP 0xC000021A PRODUCT :Microsoft Windows NT PROD/VER:WinNT:4.0 OPER/SYS: KEYWORDS:kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you apply the post-Service Pack 3 Getadmin hotfix and run Getadmin.exe, a blue screen STOP 0xC000021A error message is displayed. NOTE: The bugcheck parameters following the STOP code may be different for each system. CAUSE ===== Anti-virus software running on the system at the time you install this hotfix may potentially cause this behavior. Some files may not be updated correctly because of the method in which the files are accessed by anti- virus software. RESOLUTION ========== To resolve this problem, perform the following steps: 1. Remove or disable any anti-virus software running on your system. Check your product documentation for details. 2. Uninstall the Getadmin hotfix as follows: a. From the directory the Adminfixi.exe program was downloaded to, type Adminfixi -x. This extracts the files without running the hotfix installation. b. From this directory type: HOTFIX -m -y where -m equals unattended mode and -y equals uninstall. (Using the -y switch requires -m or q.) c. Reapply the Getadmin hotfix while the anti-virus is disabled or uninstalled. MORE INFORMATION ================ For additional information about the Getadmin utility and the available hotfix, please see the following article in the Microsoft Knowledge Base: Q146965 GetAdmin Utility Grants Users Administrative Rights ====================================================================== Keywords : kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : WinNT:4.0 Hardware : x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.