DOCUMENT:Q170977 09-AUG-2001 [winnt] TITLE :Error 629: The Port Was Disconnected by the Remote Machine PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kberrmsg kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you dial in to a computer running both Windows NT Server and Routing and Remote Access Service, you may encounter the following error message on your Windows NT RAS client: Disconnected. Error 629: The port was disconnected by the remote machine. From your Windows 95 Dial-Up Networking client, you may receive the following error: Dial-Up Networking could not complete the connection to the server. Check your configuration and try the connection again. CAUSE ===== The Routing and Remote Access Service has not been configured to receive calls as a RAS server. RESOLUTION ========== To enable your Routing and Remote Access server to receive RAS calls follow these steps: 1. From the Control Panel, double-click Network. 2. Click Services, click Routing and Remote Access, and click Properties. 3. Click the port or ports that you want to enable to receive calls, click Configure, and select Receive calls as a RAS server. 4. Click OK and restart the computer when prompted. MORE INFORMATION ================ The Routing and Remote Access service is capable of being set to either answer calls as a normal RAS server or answer demand-dial router calls. NOTE: This error message can also occur if you install Windows NT 4.0 Service pack 3 or 4 and then install RAS, but do not reapply the Service Pack update. Additional query words: prodnt rras ====================================================================== Keywords : kberrmsg kbnetwork Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.