DOCUMENT:Q170907 09-AUG-2001 [winnt] TITLE :Err Msg: Explorer.exe - Exception: Access Violation (0xC0000005) PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kbenv kberrmsg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you log in to Windows NT, you may receive the following error message: Explorer.exe - Exception: access violation (0xc0000005) CAUSE ===== This error message can occur if the Windows 95 version of the Explorer.exe file has been copied to the root folder or the Windows NT folder. RESOLUTION ========== If there is a Windows 95 version of the Explorer.exe file in the root folder, follow these steps: 1. Click OK to acknowledge the Dr. Watson error message. 2. Press CTRL+ALT+DELETE, and then click Task Manager. 3. Click New Task. 4. Load Explorer.exe from the Winnt folder. 5. Click Start, click Run, type "%SystemRoot%\explorer.exe" in the Run box, and then click OK. 6. Rename the Windows 95 version of the Explorer.exe file in the root folder, or move it to another folder. 7. Restart the computer. If there is a Windows 95 version of the Explorer.exe file in the Windows NT folder, follow these steps: 1. Click OK to acknowledge the Dr. Watson error message. 2. Press CTRL+ALT+DELETE, and then click Task Manager. 3. Click New Task. 4. Load the Windows NT command prompt by typing "cmd.exe" (without quotation marks. 5. At the command prompt, rename the Explorer.exe file in the Windows NT folder. For example, type: ren c:\winnt\explorer.exe c:\winnt\explorer.w95 6. With the Windows NT CD-ROM inserted in the CD-ROM drive, change to the CD-ROM drive letter. 7. Change to the appropriate machine folder. For example, change to the I386 folder for Intel-based computers. 8. Expand the Explorer.exe file from the I386 folder on the Windows NT CD-ROM to the %SystemRoot% folder on the hard disk. For example, type the following command: expand explorer.ex_ %systemroot%\explorer.exe 9. In Task Manager, click New Task. 10. Type "explorer.exe" (without the quotation marks). 11. Restart the computer. Additional query words: 0x5 ====================================================================== Keywords : kbenv kberrmsg Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.