DOCUMENT:Q168944 07-SEP-2001 [winnt] TITLE :Epson Stylus Color 800 Does Not Print with Service Pack 3 PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kberrmsg kbprint ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install printer drivers version 1.01a dated 4/22/97 from Epson's Web site for the Epson Stylus Color 800 printer on a computer with Windows NT 4.0 Service Pack 3 installed, you may experience the following symptoms: - When you attempt to print a test page, the following error message is displayed: Test page failed to print. Would you like to view the print troubleshooter for assistance? The system does not support the command specified. - When you attempt to print, the following error message is displayed: Cannot access your printer. Be sure that your printer is connected properly and use Control Panel to verify that the printer is configured properly. RESOLUTION ========== Either uninstall Service Pack 3, or install updated printer drivers. For information about updated printer drivers, please contact Epson. Additional query words: SP3 ====================================================================== Keywords : kberrmsg kbprint Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.