DOCUMENT:Q168907 31-JUL-2001 [sms] TITLE :SMS: Using the "Gold-Key" May Cause a Blue Screen STOP 1E PRODUCT :Microsoft Systems Management Server PROD/VER::1.2 SP1,1.2 SP2 OPER/SYS: KEYWORDS:kbnetwork kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2 SP1, 1.2 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When remote controlling a Windows NT client computer running Systems Management Server 1.2 Service Pack 1 or 2, you may receive a STOP 1E Blue Screen error, or the system on the client may stop responding when you attempt to run the "gold-key" from the Quick Windows Viewer. CAUSE ===== This problem appears to be very hardware-dependent, and only occurs if a Windows NT client computer is not restarted after the Remote Control Agent is installed. WORKAROUND ========== The problem does not occur after the Windows NT client computer is restarted. The Client Configuration Manager in Systems Management Server 1.2 Service Pack 2 now requests a restart after the Remote Control Agent is installed. To gain full functionality, client computers running Windows NT should be restarted after the Remote Control Agent is installed. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server versions 1.2 Service Pack 1 and 2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K MORE INFORMATION ================ With the hotfix installed, the "gold-key" is not functional on Windows NT clients that have not been restarted since the Remote Control Agent was installed. Additional query words: prodsms kbdriver hung dead frozen reboot rebooted CCM sp sp1 sp2 ====================================================================== Keywords : kbnetwork kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS120SP2 kbSMS120SP1 Version : :1.2 SP1,1.2 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.