DOCUMENT:Q168700 10-AUG-2001 [winnt] TITLE :Error Message Uninstalling Service Pack 3 PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kberrmsg kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== While you are uninstalling Service Pack 3 for Microsoft Windows NT 4.0, you may receive the following error message: An error has occurred copying ntldr. Ensure the location specified below is correct, or change it and insert 'Windows NT Service Pack Uninstall Archive' in the drive you specify. From: :\winnt\$NtServicePackUninstall$\ntldr To: :\ntldr If you click Error Details, you see the following information The following error occurred: "The directory name is invalid" (error #267). Source file: :\winnt\$NtServicePackUninstall$\ntldr Destination file: :\ntldr where is the current drive letter of the boot drive and is the drive letter of the boot drive when Service Pack 3 was installed. CAUSE ===== This error message occurs when the boot drive letter assignment has been changed since Service Pack 3 was installed. RESOLUTION ========== Click Skip to bypass the file and allow the uninstall process to finish. When the uninstall process is finished, run the Emergency Repair Disk (ERD), choose Verify Windows NT System Files, and repair the changed Ntldr file. NOTE: We do not recommend changing the boot drive letter or system drive letter assignment. STATUS ====== Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ After skipping the Ntldr file, you may receive the following additional error message: The following error occurred: "The system could not find the path specified." (error #3) Source file: :\winnt\$NtServicePackUninstall$\iexplore.exe Destination file: :\program files\plus!\ Microsoft Internet\iexplore.exe This error message may also occur for the Hyperterm.exe file for the following destination: :\program files\Windows NT\hyperterm.exe If these error messages occur, click Skip to bypass the files and then replace the files noted in the error message by expanding them from the Windows NT compact disc. For example, to replace the Hyperterm.exe file, perform the following steps: 1. Rename the Hyperterm.exe file in the :\Program Files\Windows NT folder. 2. Expand the original Hyperterm.exe file from the Windows NT 4.0 compact disc into the :\Program Files\Windows NT folder. To do so, use the following command: expand \i386\hyperterm.ex_ :\program files\ windows nt\hyperterm.exe where is your CD-ROM drive. If you have upgraded your version of Internet Explorer since installing Windows NT, you should reinstall Internet Explorer. ====================================================================== Keywords : kberrmsg kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.