DOCUMENT:Q168543 20-FEB-2002 [sms] TITLE :SMS: InocuLAN 4.0 May Interfere with SMS Client Setup PRODUCT :Microsoft Systems Management Server PROD/VER::1.2 OPER/SYS: KEYWORDS:kb3rdparty kbnetwork kbsetup kbInventory smssetup smsinv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When trying to install the Systems Management Server client from a Systems Management Server logon server running InocuLAN for Windows NT Server version 4.0, the Systems Management Server client setup may fail. The client will receive the error message, "Unable to read unique identification file (*.UID) ....trying". The message will appear about 15 times, then client setup will fail. Clients may also receive the error, "Error reading drive ?. The device does not exist on the network." CAUSE ----- The problem is caused by a combination of the Netflex 3 adapter driver and InocuLAN for Windows NT Server version 4.0. This combination produces redirector timeout errors on the Netflex 3 adapter. WORKAROUND ---------- To work around this problem, stop the InocuLAN service running on the Systems Management Server logon server. MORE INFORMATION ---------------- This problem has been observed primarily on Compaq servers using the configuration described above. However, the same problem has occurred on other hardware configurations as well. To correct the problem, obtain the latest version of InocuLAN for Windows NT Server version 4.0 from Cheyenne Software (build 241 or later). Additionally, if a Compaq server is involved, contact Compaq technical support and apply the latest SSD for the server configuration, SSD version 1.2c or later. The product discussed here, InocuLAN 4.0, is manufactured by Cheyenne Software, a manufacturer independent of Microsoft. We make no warranty, implied or otherwise, regarding this products' performance or reliability. Additional query words: prodsms anti-virus virus clisetup innoculan ====================================================================== Keywords : kb3rdparty kbnetwork kbsetup kbInventory smssetup smsinv Technology : kbSMSSearch kbSMS120 Version : :1.2 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.