DOCUMENT:Q168510 30-JUL-2001 [sms] TITLE :SMS: Event ID 330 Occurs When Attempting to Compress Package PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbnetwork kbConfig kbScheduler smsconfig smsscheduler ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== Package compression fails with event ID 330 error, even though it appears that the Systems Management Server service account has all the appropriate rights to the source directory. Non-fatal Error in module: SMS_SCHEDULER Operation: Compress Object: Package Object name: A0100100 Error code: 1002 An error occurred while trying to compress the contents of the source directory specified for the server version of the package. The following is the corresponding excerpt from the Sched.log file: Creating package file '\\SERVER\SMS_SHRI\site.srv\sender.box\tosend\A0100100.S00'.~ $$ ~Package source \\SERVER\SHARE\APP doesn't exist or we failed to access it, Win32 Error = 5 $$ ~Cannot compress the package file, return code = 4865 $$ Creation of compressed package file failed!~ $$ CAUSE ===== It is possible that the password for the Scheduler service's entry for the Systems Management Server service account is not the same as the current password in the Windows NT Server Security Account Manager (SAM) database. This may happen if the Systems Management Server service account is improperly changed by clicking Account on the Site Properties menu, as this functionality does not check the account against the SAM database. Changing the service account through the Site Operations: Service Account option in Systems Management Server Setup does provide the functionality of checking the account and password. WORKAROUND ========== To work around this problem, set the Systems Management Server service account name and password through the Site Operations: Service Account option of Systems Management Server Setup. This option shuts down the services to change the service account. Additional query words: prodsms sms ====================================================================== Keywords : kbnetwork kbConfig kbScheduler smsconfig smsscheduler Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.