DOCUMENT:Q168037 13-JUN-2001 [sna] TITLE :SNA Manager Fails to Display Status for Dependent APPC LUs PRODUCT :Microsoft SNA Server PROD/VER:WINDOWS:3.0,3.0 SP1 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft SNA Server, versions 3.0, 3.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== SNA Server Manager fails to display the User Name and Client for an APPC or CPIC application that is using a dependent LU6.2 session. Instead, the status information displays as: User Name: Client: CAUSE ===== The problem with the dependent LU occurs because the session is created before there is an internal user record. Normally, internal user records are created first. When Manage is notified of an APPC session, it matches the data with an existing user record. In this case it fails to find a match. STATUS ====== Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K MORE INFORMATION ================ With the fix applied, Manage periodically refreshes the APPC session data so that after the user record is created, Manage gets the new APPC session info, and is able to match it with the user record. Additional query words: ====================================================================== Keywords : kbnetwork Technology : kbAudDeveloper kbSNAServSearch kbSNAServ300 kbSNAServ300SP1 Version : WINDOWS:3.0,3.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.