DOCUMENT:Q166185 09-AUG-2001 [winnt] TITLE :Macintosh Chooser May Hang When Connecting to Windows NT PRODUCT :Microsoft Windows NT PROD/VER:3.51 4.0 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you select a server and provide the appropriate user name and password, the Chooser dialog box may stop responding immediately after selecting a volume from the list. The system may be unresponsive and not allow you to switch to any currently open task or start any new tasks. This problem continues until the Chooser is forced to quit or the system is shut down and restarted. CAUSE ===== This problem will occur when the Apple Menu Option in the Control Panel is set to "Remember recently used items" and you have just selected a volume. After finishing the connection request, the Macintosh client may send a request to the server asking it to enumerate any recently used directory information that has been saved. If the Windows NT Server responds with the message "Access Denied" (AFP error 0xFFFFEC78), the Macintosh client repeatedly loops, sending in the same request and thus causing the Chooser to stop responding. Canceling the Chooser may or may not correct the condition. RESOLUTION ========== For Macintosh systems that exhibit the problem: 1. On the Apple menu, click Control Panel, and then click on Apple Menu Options. 2. Click to clear the Remember Recently Used Items check box. 3. Shutdown and restart your Macintosh system. After completing these steps, verify that the Macintosh is able to connect to any and all volumes that caused the Chooser to stop responding. MORE INFORMATION ================ The Macintosh computer is manufactured by Apple Computer, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: prodnt sfm Services for Macintosh Chooser ====================================================================== Keywords : kbnetwork Technology : kbWinNTsearch kbWinNT351search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search Version : 3.51 4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.