DOCUMENT:Q165950  07-SEP-2001  [winnt]
TITLE   :Unable to Change Font Cartridge Selection
PRODUCT :Microsoft Windows NT
PROD/VER:4.0
OPER/SYS:
KEYWORDS:kbprintkbbuglist kbfixlist

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The information in this article applies to:

 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you select an installed font cartridge in the device settings of a raster
printer (PCL) driver and then later select a different cartridge, the change is
saved.

RESOLUTION
==========

1. Click the Start button, point to Settings, click Printers, and then
   double-click the printer you wish to configure.

2. Click Properties on the Printer menu and then click the Device Settings tab.

3. For Installed Font Cartridge(s) click Not Available and then click OK.

4. Repeat steps 1 and 2.

5. Click the font cartridge that is installed in your printer.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack.
For information on obtaining the service pack, query on the following word in
the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: 4.00 prodnt
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Keywords          : kbprint kbbuglist kbfixlist
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0
Issue type        : kbbug

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