DOCUMENT:Q164635 08-AUG-2001 [sna] TITLE :SNA 3.0 Mngagent.exe Traps on NT4.0-J PRODUCT :Microsoft SNA Server PROD/VER::3.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT, Japanese Edition, version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Mngagent.exe traps during system shutdown. The trap messages are as follows: The instruction at 0x60984891 referenced memory at 0x014D1A00. The memory could not be read. This trap can be reproduced by using the following steps: 1. Stop the MngAgent service using Control Panel Services. 2. Type mngagent at an MS-DOS command prompt. 3. Press CTRL+C. This error does not occur on the U.S. version of Microsoft Windows NT 4.0. CAUSE ===== During Process Detach cleanup, if this is the last process using shared manage objects, MngAgent traps. However, the final cleanup is not necessary because Windows NT should free all resources on its own. RESOLUTION ========== An update to SNA Server 3.0 is available to correct this problem. The updated module is: \system\mngbase.dll STATUS ====== Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodsna snaprog sna30 ====================================================================== Keywords : Technology : kbWinNTsearch kbHLangJapanese kbWinNT400 kbWinNT400search Version : :3.0 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.