DOCUMENT:Q164157 31-JUL-2001 [sms] TITLE :SMS: Kbstuff.sys May Cause a STOP 1E Blue Screen Error PRODUCT :Microsoft Systems Management Server PROD/VER::1.2 SP1 OPER/SYS: KEYWORDS:kbnetwork kbtshoot smsremtshoot kbRemoteProgkbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== On some computers running Systems Management Server 1.2 Service Pack 1 under Windows NT Server, you may receive an intermittent Blue Screen error when you attempt to use Systems Management Server remote control. The Blue Screen is a STOP 1E error in Kbstuff.sys. CAUSE ===== This problem seems to be very hardware-dependent, and no single factor has been identified as causing this problem. Keyboard switches, loose keyboard connectors, and non-standard hardware architectures have been identified, but have not been conclusively proven to cause this problem. This Blue Screen error occurs when the Kbstuff.sys driver is passed NULL values when it is sent a keyboard connect message. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: driver prodsms SP1 kbclass i8042prt ====================================================================== Keywords : kbnetwork kbtshoot smsremtshoot kbRemoteProg kbfixlist Technology : kbSMSSearch kbSMS120SP1 Version : :1.2 SP1 Issue type : kbbug ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.