DOCUMENT:Q163005 25-FEB-2002 [winnt] TITLE :Compaq Advanced Network Control Utility Fails w/ WinNT 4.0 SP2 PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP2 OPER/SYS: KEYWORDS:kb3rdparty ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 SP2 - Microsoft Windows NT Server version 4.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== The Compaq Advanced Network Control utility included on Compaq's support software disk (SSD) 1.18 or later (up to SSD 1.20a at the time this article was written) fails to work properly after applying Windows NT 4.0 Service Pack 2. The utility starts up after some time, but does not have all the information it had before the service pack was applied. The utility fails whether it is installed before or after the service pack has been applied. Removing the service pack causes the utility to start working correctly again. RESOLUTION ========== To resolve this problem, do either of the following: - Obtain the hotfix mentioned in the STATUS section of this article. -or- - Use the Netflx3.sys driver that comes with the Windows NT 4.0 Service Pack 2 media. There is a new Netflx3.sys driver (version 1.51) in the Drvlib\Netcard\Netflx3 directory. Because this is a Drvlib (OEM) driver, there is no mechanism to automatically update the service pack installation with the new driver. In other words, you must manually copy the Netflx3.sys driver that comes with the service pack to the target system. When this is done, the Compaq utility works as expected. STATUS ====== Microsoft has confirmed this to be a problem in Windows NT version 4.0 Service Pack 2. A supported fix is now available, but has not been fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. MORE INFORMATION ================ The Compaq Advanced Network Utility uses a graphical user interface (GUI) that allows a user to install, configure, update, and monitor the status of all Compaq network controllers containing the TLAN chip set. It uses the Netflx3.sys file to configure network controllers for redundancy or stand- alone configurations. Additional query words: ANC Netflex Proliant NIC Adapter Thunderland prodnt applet sp sp2 chipset ====================================================================== Keywords : kb3rdparty Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp2 kbWinNTSsearch kbWinNTS400sp2 kbWinNTS400search Version : :4.0 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.