DOCUMENT:Q162363 18-AUG-2002 [winnt] TITLE :Understanding and Troubleshooting the Stop 0x0000009C Screen PRODUCT :Microsoft Windows NT PROD/VER::2000,4.0 OPER/SYS: KEYWORDS:kbenv ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition - Microsoft Windows 2000 Advanced Server - Microsoft Windows 2000 Datacenter Server - Microsoft Windows 2000 Professional - Microsoft Windows 2000 Server ------------------------------------------------------------------------------- SYMPTOMS ======== A computer running Windows NT Server or Workstation shows the following Stop error code: STOP: 0x0000009C (0x00000030, 0x00000002, 0x00000001, 0x80003CBA) NOTE: The parameters for the Stop message may vary from the parameters shown. CAUSE ===== The computer processor detected a hardware error and reported it to Windows NT using the Machine Check Exception (MCE) feature of Pentium processors or the Machine Check Architecture (MCA) feature of some Pentium Pro processors. MORE INFORMATION ================ Windows NT Server and Workstation version 4.0 now have the ability to report exceptions generated by the MCE or MCA features. The Pentium and Pentium Pro processors provide a mechanism to detect and to report hardware-related problems such as memory parity errors and cache errors. To signal a hardware error, the processor signals the detection of a machine check error by generating a machine check exception (Interrupt 18). Windows NT simply reports the fact that the error occurred and displays parameters that you can use to decode the exception. Contact your hardware vendor or processor manufacturer for information regarding the Machine Check Architecture or consult the Intel Pentium Pro Family Developer's Manual - Volume 3: Operating System Writer's Manual. Additional query words: 0x9c ====================================================================== Keywords : kbenv Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000DataServ kbwin2000DataServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbNTTermServ400 kbNTTermServSearch kbWinAdvServSearch kbWinDataServSearch Version : :2000,4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.