DOCUMENT:Q161163 07-SEP-2001 [winnt] TITLE :Third-Party Print Drivers May Not Upgrade with Windows NT PRODUCT :Microsoft Windows NT PROD/VER:WinNT:3.51,4.0 OPER/SYS: KEYWORDS:kbprint ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.51, 4.0 - Microsoft Windows NT Server versions 3.51, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If you have a vendor-supplied printer driver installed on a Windows NT 3.51 computer, the printer may disappear or stop functioning after you upgrade to Windows NT 4.0. CAUSE ===== The Windows NT upgrade does not know how to upgrade vendor-supplied printer drivers so the printer may not be upgraded or may not operate properly after the upgrade. Windows NT 3.51 printer drivers will not work with Windows NT 4.0. RESOLUTION ========== Contact your printer vendor about the availability of a Windows NT 4.0 printer driver or check the Windows NT hardware compatibility list (HCL). If the printer is listed on the HCL, a driver for the printer will be on the Windows NT 4.0 CD. After you have located a Windows NT 4.0 printer driver, you can recreate the printer in Windows NT 4.0. Additional query words: 5si 5simx ====================================================================== Keywords : kbprint Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT351search kbWinNT400search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbWinNTS351 kbWinNTS351search Version : WinNT:3.51,4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.