DOCUMENT:Q160671 09-AUG-2001 [winnt] TITLE :Stop 0x0000007F May Occur on Compaq SystemPro PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbhw kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When Windows NT 4.0 is installed on a Compaq SystemPro computers, the following blue screen error may occur: STOP 0x0000007f (0x00000008,0x00000000,0x00000000,0x00000000) UNEXPECTED_KERNEL_MODE_TRAP. NOTE: The stop and parameters above may occur for other reasons as well. CAUSE ===== On computers with greater than 40 MB of memory, there are memory management issues with Windows NT version 4.0 and the Compaq computers that cause blue screen errors when memory activities and processes are higher than average. You can also experience blue screen errors randomly on startup, along with messages that you are out of virtual memory. STATUS ====== Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. This problem was corrected in the latest Microsoft Windows NT 4.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodnt Stop 0x0000007F(0x00000008, 0x00000000, 0x00000000) ====================================================================== Keywords : kbhw kbHardware Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.