DOCUMENT:Q158445 31-JUL-2001 [sms] TITLE :SMS: Remote Control Agent Unable to Get Workstation Name PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.0,1.1,1.2 OPER/SYS: KEYWORDS:kbinterop kbnetwork kbtshoot smsremtshoot smshowto kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.0, 1.1, 1.2 ------------------------------------------------------------------------------- SUMMARY ======= When you attempt to load the Remote Control agent on a client computer running Windows 95, the Remote Control agent fails with the following error: unable to get workstation name: use Lana 0 MORE INFORMATION ================ This problem generally occurs on Windows 95 clients that have multiple protocols loaded, and no protocol is selected as the default. Select the protocol desired for Remote Control and set it as the default. You must restart the computer for the change to take effect. After that, the Remote Control agent should perform normally. Additional query words: Wuser ====================================================================== Keywords : kbinterop kbnetwork kbtshoot smsremtshoot smshowto kbRemoteProg Technology : kbSMSSearch kbSMS100 kbSMS110 kbSMS120 Version : winnt:1.0,1.1,1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.