DOCUMENT:Q158380  10-AUG-2001  [crossnet]
TITLE   :Application Stops Responding after Logging Off
PRODUCT :Windows for Workgroups and Windows NT Networking Issues
PROD/VER:WINDOWS:4.0,7.0,7.0a,7.0b; winnt:4.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Office for Windows 95, versions 7.0, 7.0a, 7.0b 
 - Microsoft Exchange Windows NT client, version 4.0 
 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you log off or attempt to shut down and restart a computer running Windows
NT 4.0 with multiple Microsoft Exchange messages open, you may receive one of
the following errors:

   Application Error in Winword.exe. "This Windows application cannot respond to
   the End Task request. It may be busy, waiting for a response from you, or it
   may have stopped executing..."

-or-

   Winword.exe - Application Error. "The instruction at "0x30037757" referenced
   memory at "0x00000000". The memory could not be read."

RESOLUTION
==========

To work around this problem, perform one of the following:

 - Before shutting down the computer running Windows NT, close all open Exchange
   message windows to close the hidden Microsoft Word session.

-or-

 - Use the following steps to disable WordMail:

   1. In Exchange, from the Compose menu, click WordMail Options.

   2. Click to clear the 'Enable Word as Email Editor' option.

   3. Click Close.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0.


Additional query words: Shut Down Reboot Rebooting word95 word7 App Err dr watson e-mail crash logs off logged

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Keywords          :  
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbOfficeSearch kbExchangeSearch kbExchangeClientSearch kbZNotKeyword2 kbOffice95Search kbOffice95 kbZNotKeyword3 kbOffice95a kbOffice95b kbExchange400NT
Version           : WINDOWS:4.0,7.0,7.0a,7.0b; winnt:4.0
Issue type        : kbbug
Solution Type     : kbpending

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