DOCUMENT:Q156578  07-SEP-2001  [winnt]
TITLE   :Cannot Cancel Print Job on Windows NT 3.51 Shared Printer
PRODUCT :Microsoft Windows NT
PROD/VER:4.0
OPER/SYS:
KEYWORDS:kbnetwork kbprint kbPrinting

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

When you are printing from a Windows NT 4.0-based computer to a shared printer
connected to a Windows NT 3.51-based computer, you may receive the following
error message in the status bar if you try to cancel a print job in the Print
Queue window:

   Error processing command

When this occurs, the print job is not deleted.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was corrected in the latest Windows NT 4.0 U.S. Service Pack. For
information on obtaining the service pack, query on the following word in the
Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodnt sp2 delete remotely administer remote administration manage queue manage documents spoolss remote manage

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Keywords          : kbnetwork kbprint kbPrinting 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : 4.0

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Copyright Microsoft Corporation 2001.