DOCUMENT:Q156553 09-AUG-2001 [winnt] TITLE :Upgrading WinNT 3.51 to 4.0 w/ NCR/Symbios Logic Controller PRODUCT :Microsoft Windows NT PROD/VER:4.0 OPER/SYS: KEYWORDS:kb3rdparty kbsetup ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== When you upgrade from Windows NT version 3.51 to Windows NT version 4.0 with a NCR C810 SCSI controller, you may receive the following error message: STOP 0X0000001E KMODE_EXCEPTION_NOT_HANDLED CAUSE ===== The Windows NT 4.0 upgrade installs the Symc810.sys driver in place of Symbios Logic's Windows NT 3.51 Symc8xx.sys driver. The Windows NT 3.51 version of the driver is not removed during the upgrade, which causes a conflict with the new driver. This conflict does not occur if you install Windows NT 4.0 directly without upgrading. RESOLUTION ========== Prior to upgrading, use the Windows NT Setup program to remove the Symbios Logic PCI (53c8XX) SCSI adapter driver and add the NCR PCI (53c810) adapter driver included with the Microsoft Windows NT 3.51 compact disc. This process installs the Microsoft Ncrc810.sys driver. Then perform the Windows NT 4.0 upgrade as normal. Some systems will not function with the Ncrc810.sys driver. Owners of those systems that can't use the Microsoft provided Ncrc810.sys driver, or users that have upgraded Windows NT with the Symcxx.sys driver in place, should contact Symbios Logic for technical support. Symbios Logic's technical support can be reached at (719) 533-7230. MORE INFORMATION ================ The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodnt install Symbios NCR ====================================================================== Keywords : kb3rdparty kbsetup Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : 4.0 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.