DOCUMENT:Q155570  08-AUG-2001  [winnt]
TITLE   :Cheyenne ARCServe Does Not Work with Windows NT Drivers
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kb3rdparty

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
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SYMPTOMS
========

Your computer's tape drive cannot be detected using Cheyenne ARCServe backup
software.

-or-

Arcserve may recognize the drive, but regardless of format it will not recognize
any tape in the drive. Specifically, in Arcserve Manager, if you select Device,
there will be no tape listed. Arcserve will normally show that a tape is loaded
in the drive even if the tape format is not compatible with Arcserve software.

CAUSE
=====

A Windows NT tape device driver is loaded and started.

RESOLUTION
==========

Remove the Windows NT drivers and load the ARCServe drivers according to
Cheyenne's instructions.


MORE INFORMATION
================

This behavior is by design. Cheyenne does not use the Windows NT driver model.
If you load the Windows NT driver, it "claims" that device, and the device
cannot be accessed by the ARCServe drivers.

ARCServe is manufactured by Cheyenne, a vendor independent of Microsoft; we make
no warranty, implied or otherwise, regarding this product's performance or
reliability.

Additional query words: prodnt winnt

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Keywords          : kb3rdparty 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : winnt:4.0

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