DOCUMENT:Q155569 09-AUG-2001 [crossnet] TITLE :MS Mail 3.5 Mail Service Manager Setup Does Not Work PRODUCT :Windows for Workgroups and Windows NT Networking Issues PROD/VER:winnt:4.0; :3.5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Mail Multitasking MTA for Windows NT, version 3.5 ------------------------------------------------------------------------------- SYMPTOMS ======== During the setup of the Mail Service Manager from Microsoft Mail 3.5 Server, you may receive the following error message: Setup has encountered a problem. Please report file = 'COMMON/INFO1.C',Line='253' to Microsoft Product Support Services. CAUSE ===== This error is caused by the Setup program for Mail Service Manager not correctly checking the versions of files present on the computer. RESOLUTION ========== Copy the Setnt351.cmd and Imagecfg.exe files to the same folder as the Setup program for Mail Service Manager. These files can be located on the Windows NT 4.0 CD-ROM in the Support\Debug\i386 folder (or other machine type folder). Run the following command line from the command prompt: " setnt351.cmd setup.exe " (without the quotation marks) For additional information, see the following Microsoft Knowledge Base article: Q156521 PC NTMMTA: Err Msg: Setup Has Encountered a Problem Additional query words: prodnt winnt MMTA ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbZNotKeyword2 kbMailSearch kbZNotKeyword3 kbMailMMTA350NT Version : winnt:4.0; :3.5 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.