DOCUMENT:Q150097 22-MAR-2000 [winnt] TITLE :cc:Mail Clients Lock Up Through FPNW PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.51 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft File and Print Services for NetWare version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When several OS/2 computers are simultaneously running the router software for cc:Mail in conjunction with one File and Print Services for NetWare (FPNW) server, the server can cause mail to slow almost to a standstill. You may notice file locks being kept open for long periods (more than 15 seconds). CAUSE ===== There is a hard-coded time-out in the FPNW software that causes the delay on the file lock. RESOLUTION ========== To resolve this problem, install the fix mentioned below. The time-out has been changed so that the file lock will be released in a manner allowing mail to flow normally. STATUS ====== Microsoft has confirmed this to be a problem in File and Print Services for NetWare version 3.51. This problem was corrected in the latest U.S. Service Pack for Windows NT Workstation or Server version 3.51. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces): S E R V P A C K Additional query words: prodnt ntinterop ntnetserv ====================================================================== Keywords : kbnetwork Technology : kbServicesNetwareSearch kbFPNW351 Version : winnt:3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2000.