DOCUMENT:Q149495 13-FEB-2002 [sms] TITLE :Remote Control Fails with Lowercase Computer Name PRODUCT :Microsoft Systems Management Server PROD/VER::1.0,1.1 OPER/SYS: KEYWORDS:kbnetwork kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.0, 1.1 ------------------------------------------------------------------------------- SYMPTOMS ======== If a Windows client was originally inventoried by SMS with a lowercase NetBIOS computer name, Remote Control may fail with the following error: UNABLE TO LOCATE CLIENT MORE INFORMATION ================ Windows versions 3.11 and later automatically convert the computer name to uppercase when writing to the System.ini file. If the computer name in the System.ini or Sms.ini file is changed to lowercase after the initial inventory, the problem does not occur. This problem only occurs if the computer was originally inventoried with a lowercase name and appears with a lowercase name in the SMS Administrator. WORKAROUND ========== To work around this problem: 1. Edit the ComputerName= in the [Network] section of System.ini so that the computer name is entirely in uppercase characters. 2. Connect to the SMS_SHR on your logon server. 3. At a command prompt, make that share your current drive and change your current directory to X86.BIN. 4. Run invdos /f. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0 and 1.1. This problem has been corrected in Systems Management Server version 1.2. Additional query words: prodsms ====================================================================== Keywords : kbnetwork kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS100 kbSMS110 Version : :1.0,1.1 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.