DOCUMENT:Q147819 31-JUL-2001 [winnt] TITLE :Update Job Fails If Clients Logged On to Share PRODUCT :Microsoft Windows NT PROD/VER:1.10 OPER/SYS: KEYWORDS:kbDespooler smsdespooler ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.1 ------------------------------------------------------------------------------- SYMPTOMS ======== A repeating job to update any kind of package distribution job will fail if there are clients logged on to the share. We currently have no mechanism for removing and keeping users off of shares while a share is being updated by Systems Management Server. CAUSE ===== The job status remains in retry mode for a week until the job actually gets marked as having failed. Despooler is unable to copy new files to the server share because some of the files in the server share were in use by clients. STATUS ====== Microsoft has confirmed this to be a problem with Systems Management Server 1.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. Additional query words: prodsms ====================================================================== Keywords : kbDespooler smsdespooler Technology : kbSMSSearch kbSMS110 Version : 1.10 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.