DOCUMENT:Q147720 08-AUG-2001 [winnt] TITLE :Non-critical Error Attempting To Install TCP/IP After RAS PRODUCT :Microsoft Windows NT PROD/VER:3.50 3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== If Remote Access Service (RAS) is already installed and you attempt to install the TCP/IP protocol, the following error message appears: Non-Critical Error, an error has occurred. External Library Procedure SetupChangeServiceConfig reported the following error: bad or invalid parameters passed to open service call. CAUSE ===== This problem occurs if there is incorrect RAS and TCP/IP settings in the registry. RESOLUTION ========== WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. To correct this problem: 1. Verify TCP/IP protocol is not on the Installed Network Software list in Control Panel Network. If it is on the list, select it and click Remove. 2. Select Remote Access Software and click Remove (The error message mentioned above may appear. You can ignore the error message). Quit Control Panel Network. 3. Start Registry Editor (REGEDT32.EXE) and locate the following Registry subkey in the HKEY_LOCAL_MACHINE subtree: \SYSTEM\CurrentControlSet\Services 4. Select the TCPIP key. From the Edit menu, select Delete. Click Yes to delete the key. 5. Quit the Registry Editor. 6. Shut down and restart Windows NT. 7. In Control Panel Network, re-install TCP/IP and Related Components. 8. Re-install Remote Access Service. Then, restart Windows NT. Additional query words: prodnt ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : 3.50 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.