DOCUMENT:Q143122 08-AUG-2001 [winnt] TITLE :Novell Netware Client for Windows NT Fails After Service Pack PRODUCT :Microsoft Windows NT PROD/VER:3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 3.51 - Microsoft Windows NT Server version 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== After you upgrade to Windows NT Service Pack 2 or 3, the Novell NetWare Client for Windows NT service does not start. CAUSE ===== When you upgrade to the latest Windows NT Service Pack, a registry entry for the Novell NetWare Client for Windows NT is removed. RESOLUTION ========== To correct this problem, reinstall the Novell NetWare Client for Windows NT or do the following: WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk. 1. Run Registry Editor (REGEDT32.EXE). 2. From the HKEY_LOCAL_MACHINE subtree, go to the following key: \SYSTEM\CurrentControlSet\Control\ServiceGroupOrder 3. Select the following entry: List 4. From the Edit menu, select Multi String. 5. A list of services are displayed. Add the following to the end of the list: Netware Workstation ODI ODI Drivers 6. Click OK and quit the Registry Editor. 7. Shut down and restart Windows NT. Additional query words: prodnt ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search Version : 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.