DOCUMENT:Q142612  07-SEP-2001  [winnt]
TITLE   :TrueImage Errors 4014 When Printing from a Macintosh
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:3.51
OPER/SYS:
KEYWORDS:kbprint kbPrinting

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The information in this article applies to:

 - Microsoft Windows NT Workstation version 3.51 
 - Microsoft Windows NT Server version 3.51 
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SYMPTOMS
========

When you print with your user account from a Macintosh to a non-Postscript print
queue on a Windows NT server, you may receive the following error message:

   ID 4014
   source- macprint
   type- error
   Category- TrueImage print
   The TrueImage interpreter was unable to query the font list correctly to begin
   processing job.

NOTE: You can print from the Administrator account successfully.

RESOLUTION
==========

To correct this problem, please install the fix below and follow these
directions to create an account that the users can access:

With SFM installed:

1. Create a non-PS printer.

2. Create an account called macuser.

3. Double-click the Services icon in Control Panel.

4. Select "Print Server for Macintosh" and choose Startup.

5. Click This Account, type macuser, and then the password if you added one on
   creation.

6. Stop and restart macprint.

7. Print to the non-PS printer from a Macintosh.

For more information please refer to the Services for Macintosh documentation
page 67-68.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This
problem was corrected in the latest Microsoft Windows NT 3.51 U.S. Service Pack.
For information on obtaining the service pack, query on the following word in
the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K


Additional query words: prodnt 3.51

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Keywords          : kbprint kbPrinting 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTW351 kbWinNTSsearch kbWinNTS351 kbWinNTS351search
Version           : winnt:3.51
Issue type        : kbbug

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