DOCUMENT:Q142573 31-JUL-2001 [sms] TITLE :SMS Client Hangs Using USERTSR or USERIPX PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.0,1.1,1.2 OPER/SYS: KEYWORDS:kb3rdparty kbtshoot smsremtshoot kbRemoteProg ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.0, 1.1, 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you start a Systems Management Server client computer and run USERTSR or USERIPX (in CLIENT.BAT), the computer stops responding (hangs). CAUSE ===== This problem occurs when you use memory management software, such as 386Max (version earlier than 7.02). RESOLUTION ========== To correct this problem, contact Qualitas at (301) 907-6700 and obtain a version of 386Max greater than 7.02. Additional query words: prodsms ====================================================================== Keywords : kb3rdparty kbtshoot smsremtshoot kbRemoteProg Technology : kbSMSSearch kbSMS100 kbSMS110 kbSMS120 Version : winnt:1.0,1.1,1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.