DOCUMENT:Q141469 08-AUG-2001 [winnt] TITLE :Cannot Use Windows NT 3.51 Service Pack UPDATE.EXE Over Network PRODUCT :Microsoft Windows NT PROD/VER::3.51 SP1,3.51 SP2,3.51 SP3,3.51 SP4,3.51 SP5 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.51 SP1, 3.51 SP2, 3.51 SP3, 3.51 SP4, 3.51 SP5 - Microsoft Windows NT Workstation versions 3.51 SP1, 3.51 SP2, 3.51 SP3, 3.51 SP4, 3.51 SP5 ------------------------------------------------------------------------------- SYMPTOMS ======== If you attempt to install a Windows NT Service Pack over the network using the UPDATE.EXE program located on the DISK1 of the Service Pack floppy disk set, the installation fails with the following error: An error has occurred. Unable to open the file X:\disk1\BROWSER.DLL. You may continue (ignoring the error), retry the operation, or exit Setup. If you choose to ignore the error, Setup may not be able to completely and/or correctly install the software. If you exit, you will have to repeat the Setup process from the beginning. Ignore Retry Exit Setup (where "X:" is your redirected drive) CAUSE ===== UPDATE.EXE is not supposed to be used over the network. The UPDATE.EXE program uses an UPDATE.INF file which contains Source Media Descriptions to disk directory labels. When the program recognizes the install is not from floppy disks, it expects all files to be in the same directory. This is expected behavior. WORKAROUND ========== To work around this problem, copy all files from the Disk X directories into a single directory on a local hard drive or network share. Then run the UPDATE.EXE program from that common directory. Additional query words: prodnt 3.10 3.50 3.51 ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNTW351search kbWinNTSsearch kbWinNTS351search kbWinNTS351sp1 kbWinNTS351sp2 kbWinNTS351sp3 kbWinNTS351sp4 kbWinNTS351sp5 kbWinNTW351sp5 kbWinNTW351SP1 kbWinNTW351SP2 kbWinNTW351SP3 kbWinNTW351SP4 Version : :3.51 SP1,3.51 SP2,3.51 SP3,3.51 SP4,3.51 SP5 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.