DOCUMENT:Q141238 31-JUL-2001 [sms] TITLE :Remote Network Monitor Agents Information Not Available PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.1,1.2 OPER/SYS: KEYWORDS:kbnetwork smsnetmon ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.1, 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to find all remote Network Monitor agents across routers in Systems Management Server Administrator User Interface (SMS Admin UI), the remote agents information is not available. CAUSE ===== This problem occurs due to one or all of following: - The multicast forwarding option on the router is not enabled - Recent computer inventory of the client computer does not have the network monitor agent running for its current state. WORKAROUND ========== To work around the problem, do one or all of the following: - Configure the router for multicast packets to pass through the router. The router may be allowing only IP and IPX packets to pass. - For remote network monitoring, manually enter the computer name or network address of the client computer in Network Monitor. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available. MORE INFORMATION ================ The SMS Admin UI runs a query against the database to find computers with the Network Monitor Agent current status as "Running." The Network Monitor user interface is invoked with a command line parameter of the computer name detected. In Network Monitor, an "Identify Network Monitor users" option is available. This option sends a series of multicast packets to all NetBIOS- enabled systems that have the Network Monitor agent installed. After detecting all the Network Monitor agents, a list of the agents is displayed. Additional query words: prodsms ====================================================================== Keywords : kbnetwork smsnetmon Technology : kbSMSSearch kbSMS110 kbSMS120 Version : winnt:1.1,1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.