DOCUMENT:Q137396 08-AUG-2001 [winnt] TITLE :Unable to Copy Files During Windows NT 3.51 Upgrade PRODUCT :Microsoft Windows NT PROD/VER:3.10 3.50 3.51 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 3.1 - Microsoft Windows NT Workstation version 3.1 - Microsoft Windows NT Advanced Server, version 3.1 - Microsoft Windows NT Workstation versions 3.5, 3.51 - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to upgrade to Windows NT 3.51 from previous versions of Windows NT using the Windows NT 3.5 Setup floppy disks, an "Unable to copy " error message appears for the following files: Upgrade From Windows NT 3.1 --------------------------- MVAPI32.DLL OLEPRX32.DLL NTVER.DLL MUSRMGR.IND CALC.IND NTCMDS.IND NPINCDET.DLL FTUI32.DLL FTENG32.DLL WINNT.IND Upgrade From Windows NT 3.5 --------------------------- NPINCDET.DLL FTUI32.DLL FTENG32.DLL WINNT.IND If you skip the copying operation of the files above, the following error message appears: Error! The GINA.dll has created an unrecoverable error and Windows NT will reboot after this. When the computer reboots, the following STOP error message may appear: STOP: 0xC000021A {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0xC000006d (0x00000000 0x00000000). The system has been shutdown. RESOLUTION ========== To correct this problem, do one of the following: - Use the Windows NT 3.51 Setup Boot floppy disks. -or- - Create the Windows NT 3.51 Setup Boot floppy disks using the /OX parameter. For example: WINNT.EXE /OX -or- WINNT32.EXE /OX -or- - Perform a floppyless installation of Windows NT 3.51 by typing the following: WINNT.EXE /B -or- WINNT32.EXE /B Additional query words: prodnt hang blue screen fails ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNT351search kbWinNT350search kbWinNTW350 kbWinNTW350search kbWinNTW351search kbWinNTW351 kbWinNTW310 kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS351search kbWinNTS350search kbWinNTS310search kbWinNT310Search kbWinNTW310Search Version : 3.10 3.50 3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.