DOCUMENT:Q135609 08-AUG-2001 [winnt] TITLE :WINS Fails on RAS Server with Multiport Adapter Installed PRODUCT :Microsoft Windows NT PROD/VER:winnt:3.5,3.51 OPER/SYS: KEYWORDS:kbnetwork ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 3.5, 3.51 ------------------------------------------------------------------------------- SYMPTOMS ======== If the Windows Internet Name Service (WINS) service is installed on a Remote Access (RAS) server that has a multiport adapter, such as a Digiboard or a Chiliports, it usually fails to start. The event log contains multiple WINS errors. There is no pattern to the errors in the event log, but they are usually related to the WINS service failing to start. The WINS service may run correctly until a seventh modem is added to the server. At this point, the WINS service fail. If six or fewer modems are used, the WINS service seems to function normally, but may still fail. Errors in the system log may include: Event ID: 4146 WINS error 33 processes cannot access file because another process has locked the file 7023: THE WINDOWS INTERNET NAME SERVICE TERMINATED WITH THE FOLLOWING ERROR: (No error information is given in the message.) In all cases, the WINS service does not start. CAUSE ===== The failure occurs because WINS does not allocate enough storage while reading the registry value for the Export key under Linkage for NetBT. WORKAROUND ========== To work around this problem: - Use six or fewer modems on the RAS/WINS server. -or- - Separate the RAS and WINS services (move the WINS service to a separate computer). STATUS ====== Microsoft has confirmed this to be a problem in Windows NT versions 3.50 and 3.51. A supported fix is now available, but is not fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the service pack release containing this fix. Contact Microsoft Product Support Services for more information. Additional query words: prodnt Wins Error 0033 ====================================================================== Keywords : kbnetwork Technology : kbWinNTsearch kbWinNT351search kbWinNT350search kbWinNTSsearch kbWinNTS351 kbWinNTS350 kbWinNTS351search kbWinNTS350search Version : winnt:3.5,3.51 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.