DOCUMENT:Q134716 31-JUL-2001 [sms] TITLE :Secondary Sites Must All be Active Before Any are Upgraded PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.0,1.1,1.2 OPER/SYS: KEYWORDS:kbsetup kbSCMan smssetup smssiteconfigman ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.0, 1.1, 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== Systems Management Server Hierarchy Manager does not upgrade any Secondary Sites until all the Secondary Sites, under the same parent, have an Active status. The upgrade jobs remain in a pending state. When the non-active secondary sites are deleted or returned to active, the upgrade proceeds. RESOLUTION ========== The administrator must resolve any problems with Secondary Sites or allow pending installations, de-installations, and component additions to finish before attempting the upgrades. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0, 1.1 and 1.2. We are researching this problem and will post new information in the Microsoft Knowledge Base as it becomes available. Additional query words: prodsms SMS_HIERARCHY_MANAGER service install setup hman sms ====================================================================== Keywords : kbsetup kbSCMan smssetup smssiteconfigman Technology : kbSMSSearch kbSMS100 kbSMS110 kbSMS120 Version : winnt:1.0,1.1,1.2 ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.